FAQ
© action medeor/J. Grossmann
action medeor offers you and your partners on the ground everything needed for basic medical care. All drugs are selected based on on the WHO Model List of Essential Medicines. Our extensive range of products meets internationally accepted quality standards.
Here you can find all information about the medical aid of action medeor - from your first request to our delivery. We want to make sure that all your questions about our work and our product offer will be answered. If you have further questions, please do not hesitate to contact us.
General information about our cooperation
1) Who can order from action medeor?
When trading medicines and medical devices, the legal regulations of the respective recipient country must always be observed. We are happy to supply national and international aid organizations, wholesalers and health facilities. In many non-European countries we can also supply medicines.
action medeor is a wholesaler, therefore our goods are not directed to private persons.
2) What do I need to complete before my first order of medicines?
In order to serve and support you in the best possible way, we need some information from you. When you want to order from us for the first time, you have to submit a declaration of recipient. By this, we make sure that the recipient of our products is authorized or entitled to order and receive medicines as a wholesaler or to supply medicines to the public.
Declaration of recipient - English129 KB- Déclaration des clients - French233 KB
- Empfängererklärung - German160 KB
- Declaración de consignatario - Spanish153 KB
The recipient hereby confirms to action medeor that he is authorized or entitled to order or to receive medicines as a wholesaler or to supply to the public. He has to inform action medeor about any change of the legal or administrative status of the organization with regard to the distribution of medicines and about any change of the responsible person.
3) Who will handle my order?
A team of experienced employees from logistics, export, pharmacy and health technology is ready to answer all your questions and complete your order. The delivery is carried out by action medeor e.V. or action medeor labworks GmbH, St. Töniser Str. 21, 47918 Tönisvorst, Germany.
4) What does action medeor offer in addition to the product portfolio?
Besides our wide-ranging portfolio, our purchasing department procures additional medicines and medical equipment. Individual support is a pillar in action medeor’s work. Our staff is readily available to answer your questions regarding single products and gives individual advice in order to clarify the demand. action medeor offers complete solutions for your medical projects and assists you for example in the calculation of complete hospital interiors.
5) How does action medeor guarantee the quality of the products?
A consistent high quality of our medicines obtains top priority for us. Please read more about our effective Quality Management System.
Use of the online catalog
1) How do I create a request via the online catalog?
After you have selected products, you can request them from us as a guest quickly and easily - also with your smartphone or tablet. You will then receive an individual and non-binding offer.
Here are a step by step instructions for creating a request: Guide for creating a request.
2) What are the advantages of having my own account?
In your own account you can flexibly manage different billing and shipping addresses. You will find all your requests in the overview and can use the repeat function for a fast and comfortable new request. To receive your own login details, please contact your contact person, write us at medicalaid@medeor.de, or fill out the contact form.
3) Explanation of the product information
Smiley-label: This medicine is especially suitable for the treatment of children.
T1-goods: Please keep in mind that this article is under customs control (T1 goods). It can only be dispatched via air and sea freight.
Articles containing batteries: These products cannot be shipped per postal services, as shipping including batteries is not allowed. After consulting our team, it may be possible to ship these products without batteries.