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Guide for creating a request

Just a few steps to your request

1) Where can I find the articles I am looking for?

Items in the online catalogue are divided into medicines and equipment. Under ‘medicines’ you will find all medicines categorized by active ingredient. Under ‘equipment’ you will find all consumables, devices and other medical supplies. Under ‘topics’ you can also find articles regrouped by specific topics, for example malaria.

2) Select the desired items:

If you click on "details" below a specific product you will get additional information about it. If you would like to request an article, enter the desired quantity into the right field and confirm your selection by clicking on the red button.

With a click on your shopping cart at the bottom right side, you can always see at a glance how many products and what value you currently have in your shopping cart.

3) Demand your choices online:

You can find all articles you selected in your shopping cart (red button above or below on the right). You have the opportunity to check your selection again and, if necessary, to remove products from your shopping cart or to change quantities.

To submit your request please click "Request your cart".

4) Enter your data and complete your request:

Please enter your contact information into the form. Certain details are voluntary and can also be clarified in the subsequent correspondence with our employees. You also have the option to submit a short message. Click on "Continue" to go to the next step.

It is necessary that you briefly confirm that you may receive medicines and medical supplies from us before sending the request. You can find more information under customer qualification.

In the last step, you can check the products you have requested once again. By clicking on "Submit your request" it will be send to us.

5) Confirmation and further contact:

Soon after sending your request you will receive a confirmation by e-mail. One of our employees will then contact you in regard to the details of your order, taking into account for example the means of transport and custom formalities.